Shipping policy

1. Order Processing Time

All orders are processed within 1-3 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery estimates are provided for each shipping option:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Please note that delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Shipping to P.O. Boxes or Parcel Lockers

Our store ships to addresses within Australia, including P.O. Boxes and Parcel Lockers.

5. International Shipping Policy

6. Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

8. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

9. Customer Service

For questions or assistance with your order, please contact our Customer Service team at ommadeproducts@yahoo.com.au