Frequently Asked Questions

OmMade Organic Skincare and Hidden Treasure Tea

Welcome. Here you'll find answers to our most common questions. If you need more help, please feel free to reach out via our contact page or visit us in-store.

Skincare FAQs

What does organic skincare mean?

Organic skincare means the ingredients are grown and processed without synthetic pesticides, chemical fertilisers, GMOs or artificial additives. We use certified organic and wild-harvested ingredients whenever possible to ensure purity and safety.

What is the difference between organic and natural skincare?

Natural skincare can still contain some synthetic ingredients. Organic skincare must be at least 95 percent free from synthetic chemicals. Our formulations go beyond this to ensure they are truly clean and effective.

Are your products child safe?

Our products are made with non-toxic, chemical-free, and allergy-friendly ingredients. However, we recommend a patch test before using any product, especially on young or sensitive skin.

How do I perform a patch test?

Apply a pea-sized amount of product behind the ear or under the jawline. Leave the area untouched for 24 hours. If irritation occurs, rinse with warm water and discontinue use.

Are your products vegan?

Many of our products are vegan and clearly marked as such. However, some contain grass-fed organic tallow or beeswax. You can easily browse our vegan range by selecting the "Vegan" filter on our shop page.

What is the shelf life of OmMade skincare products?

Because we do not use synthetic preservatives, our products are best used within 6 months of opening and within 12 months of purchase. Keep products cool and dry, and avoid introducing water into the container.

Can I refill my skincare products?

Yes. Refills are available for many liquid products at our OmMade Meet the Maker stores. Bring your clean, empty containers to:

Westfield Marion
Westfield Tea Tree Plaza
Westfield West Lakes

What is the best product for acne?

Our Facial Cleansing Oil is highly effective for acne-prone skin. It gently dissolves impurities without stripping the skin. We also recommend pairing it with our Clearskin Face Pack to calm inflammation and reduce breakouts.

What should I use for rosacea?

We recommend keeping your routine simple. Use our Facial Cleansing Oil or Foaming Honey Cleanser to cleanse. Follow with Hemp Seed Face Serum or Hemp Seed Face Moisturiser on damp skin. These products are gentle and soothing.

Which facial moisturiser should I use?

We offer three options, each suited to different skin needs.

Hemp Seed Face Serum: Lightweight, non-greasy, ideal for sensitive or acne-prone skin.
Hemp Seed Face Moisturiser: Richer and nourishing, suitable for dry or damaged skin.
Kakadu Plum Moisturiser: Contains Vitamin C-rich Kakadu Plum and grass-fed tallow to support collagen and skin repair.

If you're unsure, explore our Skin Type Packs or Moisturiser Sampler to find your perfect match.

What is tallow?

Tallow is rendered fat from around the kidneys of grass-fed, organic cattle. It is rich in skin-compatible fats and vitamins A, D, E, K and B12. Our tallow is hand-rendered in small batches and is clearly marked on products that contain it. Tallow is not vegan.

Herbal Tea FAQs

Are Hidden Treasure teas organic?

Yes. All Hidden Treasure blends are made with certified organic or wild-harvested herbs. We never use artificial flavours or additives.

Can I drink these teas during pregnancy or breastfeeding?

Some blends are suitable for breastfeeding, but not all are safe during pregnancy. Each product page includes clear safety information. If in doubt, please consult your health professional.

Can children drink herbal tea?

Serve half strength for children under 12 years of age. Check individual product pages for guidance.

How should I store my tea?

Store your tea in a cool, dry place away from direct sunlight. Use within 12 months of purchase for best flavour and potency.

Can I reuse the herbs for a second cup?

Yes. Many of our teas can be re-steeped. For a second cup, increase the steeping time to extract the remaining properties.

General FAQs

Do you offer free shipping?

No. We have a a flat rate of $4.95 shipping within Australia no matter how much you order.

Do you ship internationally?

Yes. Shipping rates are calculated at checkout based on your location. International delivery times may vary due to customs processing. You are responsible for any customs or duties in your country.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Afterpay. You can also complete your purchase via instant checkout links through our website and social media.

Do you offer gift cards?

Yes. Digital gift cards are available and can be emailed directly to the recipient. These are a great option for birthdays, holidays or last-minute gifts.

I am not sure which product is right for me. Can I speak to someone?

Yes. You can message us through our website or social media platforms, or visit one of our store locations for personalised advice.

If you still have questions, please contact us at tina@ommadeorganicskincare.com, phone Tina on 0400 433 655 or visit one of our stores. We are always happy to help.